Terms & Conditions

Last updated: 3 September 2026

Welcome to HealMeal. These Terms & Conditions govern your use of the HealMeal website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About HealMeal

HealMeal is a Singapore-based distributor bringing selected Indian food products to customers in Singapore.

In these Terms & Conditions, “HealMeal”, “we”, “us” or “our” refers to HealMeal and its relevant business entity. “You” or “your” refers to the person accessing our website or placing an order.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, images, pricing and other information displayed on our website are accurate and up to date.

However:

• Product packaging, ingredients or nutritional information may occasionally be updated by the manufacturer.
• Product images are for illustration purposes and may differ slightly from the actual product or packaging.
• Product availability may change without prior notice.
• You should always refer to the product packaging for the most current ingredient, allergen, preparation and storage information.

If you have a food allergy or specific dietary requirement, please check the product information carefully before purchasing.

Dietary & Health Information

Information provided on our website about Low GI, diabetic-friendly products, ingredients or nutritional characteristics is provided for general food and product information purposes only.

Such information is not intended to diagnose, treat, cure or prevent any disease, and should not be considered medical or dietary advice.

Individual dietary needs may vary. If you have diabetes or any other medical condition, please consult your healthcare professional regarding your individual dietary requirements.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and we have confirmed the order.

We reserve the right to:

• Decline or cancel an order where necessary.
• Correct pricing or product information errors.
• Cancel orders affected by inaccurate information, technical errors or stock availability.
• Limit quantities purchased where necessary.

If we cancel an order after payment has been made, we will arrange an appropriate refund for the cancelled portion of the order.

4. Pricing & Payment

All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed and paid for.

Payment must be successfully completed before an order can be processed.

We may offer promotional prices, discounts, bundles or other special offers from time to time. These promotions may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined.

5. Delivery

We currently deliver to addresses within Singapore, subject to the delivery areas and conditions stated on our website.

Delivery times provided on our website are estimates and may vary due to circumstances outside our reasonable control, including courier delays, weather, public holidays or other unforeseen circumstances.

Please ensure that the delivery address and contact details provided at checkout are accurate.

HealMeal is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Returns & Refunds

We want you to be satisfied with your purchase.

Returns may be requested within 7 days of purchase.

For food products, the following conditions apply:

• Products must be unopened and unused.
• Products must be in their original packaging and condition.
• Opened, used, prepared or partially consumed food products are generally not eligible for return or refund, except where the product is defective, damaged or incorrectly supplied.
• Proof of purchase may be required.
• Returns must be approved by HealMeal before the product is sent back.

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible with your order details and clear photographs of the product and packaging.

Duties & Taxes

Duties and taxes are non-refundable.

For approved refunds, the refund will generally be made using the original payment method, subject to applicable payment-processing timelines.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 7 days of purchase.

We may request photographs or other information to help us assess the issue.

Where the issue is verified, HealMeal may, at its discretion and subject to applicable law:

• Replace the affected product;
• Provide a refund for the affected product; or
• Offer another appropriate resolution.

8. Promotions & Discount Codes

Promotional codes, discounts and special offers may be subject to specific conditions.

Unless expressly stated otherwise:

• Each promotional code may only be used as specified in the applicable promotion.
• Promotions cannot be exchanged for cash.
• Promotions cannot be combined.
• We reserve the right to withdraw or amend promotions where necessary.

Any specific terms displayed alongside a promotion will take precedence over these general Terms & Conditions for that promotion.

9. Website Use

You agree to use the HealMeal website only for lawful purposes.

You must not:

• Use the website in a way that violates applicable laws or regulations.
• Attempt to interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit website content without our permission.
• Use automated systems to access or collect website content in a manner that could harm or disrupt the website.
• Submit false, misleading or fraudulent information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product descriptions, designs and other materials, belongs to HealMeal or its respective content providers and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish or commercially use our website content without prior written permission.

11. Third-Party Services & Links

Our website may use third-party services, including payment providers, delivery partners, analytics providers and other service providers.

We are not responsible for the content, availability, policies or practices of third-party websites or services that may be linked from our website.

Your use of third-party services may be subject to their own terms and policies.

12. Product Reviews & Testimonials

From time to time, we may display customer reviews, testimonials, photographs or other feedback relating to our products.

Testimonials reflect the personal experiences and opinions of the individuals providing them. They should not be understood as a guarantee of a particular result or experience.

Individual experiences may vary.

Where testimonials are provided by third parties or our manufacturing partners, this may be indicated on the relevant page.

13. Disclaimer

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website content will always be complete, accurate, current or free from errors.

Nothing on this website constitutes medical, nutritional or professional advice.

Product information should not be used as a substitute for advice from a qualified healthcare professional.

To the extent permitted by law, HealMeal shall not be responsible for losses arising from reliance on information provided on the website where such information is intended for general informational purposes.

14. Limitation of Liability

To the extent permitted by applicable law, HealMeal will not be liable for indirect, incidental, special or consequential loss arising from your use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable Singapore law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of Singapore.

Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of the courts of Singapore.

17. Contact Us

If you have any questions about these Terms & Conditions, an order, return or refund, please contact us:

Email: healmealsg@gmail.com
WhatsApp: (+65) 89868684